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<rss xmlns:dc="http://purl.org/dc/elements/1.1/" version="2.0"><channel><atom:link rel="hub" href="http://tumblr.superfeedr.com/" xmlns:atom="http://www.w3.org/2005/Atom"/><description>Tales of a Technical Support Advisor</description><title>INSOURCED</title><generator>Tumblr (3.0; @insourced)</generator><link>http://insourced.tumblr.com/</link><item><title>hey people i&amp;#8217;m doing awesome,ive literally lost 6 lbs my 1st wk with...</title><description>&lt;p&gt;hey people i&amp;#8217;m doing awesome,ive literally lost 6 lbs my 1st wk with &lt;a href="http://newtrend.tumblr.com/diets"&gt;http://newtrend.tumblr.com/diets&lt;/a&gt; Facebook listed supplement, Has anyone else used it? If not, I HIGHLY recommend!&lt;/p&gt;</description><link>http://insourced.tumblr.com/post/11995403294</link><guid>http://insourced.tumblr.com/post/11995403294</guid><pubDate>Thu, 27 Oct 2011 13:23:00 -0400</pubDate></item><item><title>Ending all confusion</title><description>&lt;p&gt;&lt;img src="http://media.tumblr.com/tumblr_lqlevpvWEY1qllmzf.jpg"/&gt;&lt;/p&gt;
&lt;p&gt;The &amp;#8220;O&amp;#8221; as in Oscar, is Zer0&amp;#8217;s Fat Brother. &lt;/p&gt;</description><link>http://insourced.tumblr.com/post/9457085206</link><guid>http://insourced.tumblr.com/post/9457085206</guid><pubDate>Sat, 27 Aug 2011 11:26:16 -0400</pubDate></item><item><title>You were born when?!</title><description>&lt;p&gt;&lt;img src="http://media.tumblr.com/tumblr_lqihuee7jo1qllmzf.jpg"/&gt;&lt;/p&gt;
&lt;p&gt;There should be an age restriction for technology.  If not a restriction, a separate queue just for those customers. &lt;/p&gt;</description><link>http://insourced.tumblr.com/post/9398374204</link><guid>http://insourced.tumblr.com/post/9398374204</guid><pubDate>Thu, 25 Aug 2011 21:37:42 -0400</pubDate></item><item><title>Wahhhhh!!!!</title><description>&lt;p&gt;&lt;img src="http://media.tumblr.com/tumblr_lq87svPLq81qllmzf.jpg"/&gt;&lt;/p&gt;

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&lt;w:LsdException Locked="false" Priority="70" SemiHidden="false"    UnhideWhenUsed="false" Name="Dark List Accent 2" /&gt; &lt;w:LsdException Locked="false" Priority="71" SemiHidden="false"    UnhideWhenUsed="false" Name="Colorful Shading Accent 2" /&gt; &lt;w:LsdException Locked="false" Priority="72" SemiHidden="false"    UnhideWhenUsed="false" Name="Colorful List Accent 2" /&gt; &lt;w:LsdException Locked="false" Priority="73" SemiHidden="false"    UnhideWhenUsed="false" Name="Colorful Grid Accent 2" /&gt; &lt;w:LsdException Locked="false" Priority="60" SemiHidden="false"    UnhideWhenUsed="false" Name="Light Shading Accent 3" /&gt; &lt;w:LsdException Locked="false" Priority="61" SemiHidden="false"    UnhideWhenUsed="false" Name="Light List Accent 3" /&gt; &lt;w:LsdException Locked="false" Priority="62" SemiHidden="false"    UnhideWhenUsed="false" Name="Light Grid Accent 3" /&gt; &lt;w:LsdException Locked="false" Priority="63" SemiHidden="false"    UnhideWhenUsed="false" Name="Medium Shading 1 Accent 3" /&gt; 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&lt;w:LsdException Locked="false" Priority="70" SemiHidden="false"    UnhideWhenUsed="false" Name="Dark List Accent 6" /&gt; &lt;w:LsdException Locked="false" Priority="71" SemiHidden="false"    UnhideWhenUsed="false" Name="Colorful Shading Accent 6" /&gt; &lt;w:LsdException Locked="false" Priority="72" SemiHidden="false"    UnhideWhenUsed="false" Name="Colorful List Accent 6" /&gt; &lt;w:LsdException Locked="false" Priority="73" SemiHidden="false"    UnhideWhenUsed="false" Name="Colorful Grid Accent 6" /&gt; &lt;w:LsdException Locked="false" Priority="19" SemiHidden="false"    UnhideWhenUsed="false" QFormat="true" Name="Subtle Emphasis" /&gt; &lt;w:LsdException Locked="false" Priority="21" SemiHidden="false"    UnhideWhenUsed="false" QFormat="true" Name="Intense Emphasis" /&gt; &lt;w:LsdException Locked="false" Priority="31" SemiHidden="false"    UnhideWhenUsed="false" QFormat="true" Name="Subtle Reference" /&gt; &lt;w:LsdException Locked="false" Priority="32" SemiHidden="false"    UnhideWhenUsed="false" QFormat="true" Name="Intense Reference" /&gt; &lt;w:LsdException Locked="false" Priority="33" SemiHidden="false"    UnhideWhenUsed="false" QFormat="true" Name="Book Title" /&gt; &lt;w:LsdException Locked="false" Priority="37" Name="Bibliography" /&gt; &lt;w:LsdException Locked="false" Priority="39" QFormat="true" Name="TOC Heading" /&gt; &lt;/w:LatentStyles&gt; &lt;/xml&gt;&lt;![endif]--&gt;&lt;!--[if gte mso 10]&gt;
&lt;style&gt;
 /* Style Definitions */
 table.MsoNormalTable
	{mso-style-name:"Table Normal";
	mso-tstyle-rowband-size:0;
	mso-tstyle-colband-size:0;
	mso-style-noshow:yes;
	mso-style-priority:99;
	mso-style-qformat:yes;
	mso-style-parent:"";
	mso-padding-alt:0in 5.4pt 0in 5.4pt;
	mso-para-margin-top:0in;
	mso-para-margin-right:0in;
	mso-para-margin-bottom:10.0pt;
	mso-para-margin-left:0in;
	line-height:115%;
	mso-pagination:widow-orphan;
	font-size:11.0pt;
	font-family:"Calibri","sans-serif";
	mso-ascii-font-family:Calibri;
	mso-ascii-theme-font:minor-latin;
	mso-fareast-font-family:"Times New Roman";
	mso-fareast-theme-font:minor-fareast;
	mso-hansi-font-family:Calibri;
	mso-hansi-theme-font:minor-latin;
	mso-bidi-font-family:"Times New Roman";
	mso-bidi-theme-font:minor-bidi;}
&lt;/style&gt;
&lt;![endif]--&gt;&lt;span&gt;If you act like a baby, you will be treated like one, but spoken to like an adult. &lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span&gt;-&lt;em&gt;Insourced &lt;/em&gt;&lt;br/&gt;&lt;/span&gt;&lt;/p&gt;</description><link>http://insourced.tumblr.com/post/9162718422</link><guid>http://insourced.tumblr.com/post/9162718422</guid><pubDate>Sat, 20 Aug 2011 08:25:19 -0400</pubDate></item><item><title>"The work an unknown good man has done is like a vein of water flowing hidden underground, secretly..."</title><description>“The work an unknown good man has done is like a vein of water flowing hidden underground, secretly making the ground green.”&lt;br/&gt;&lt;br/&gt; - &lt;em&gt;&lt;em&gt;Thomas Carlyle&lt;/em&gt;&lt;/em&gt;</description><link>http://insourced.tumblr.com/post/9124286950</link><guid>http://insourced.tumblr.com/post/9124286950</guid><pubDate>Fri, 19 Aug 2011 11:32:00 -0400</pubDate></item><item><title>Caught in one of Gargamel's traps!</title><description>&lt;p&gt;Those &amp;#8220;Smurf Berries&amp;#8221; you bought for $99 inside of that game were not purchased with $murf Bucks&amp;#8230;&lt;/p&gt;
&lt;p&gt;&lt;img src="http://media.tumblr.com/tumblr_lpx9dyDl9r1qllmzf.jpg"/&gt;&lt;/p&gt;</description><link>http://insourced.tumblr.com/post/8907340736</link><guid>http://insourced.tumblr.com/post/8907340736</guid><pubDate>Sun, 14 Aug 2011 10:26:04 -0400</pubDate></item><item><title>"Plain and simple, not all reps are created equal."</title><description>“Plain and simple, not all reps are created equal.”&lt;br/&gt;&lt;br/&gt; - &lt;em&gt;&lt;strong&gt;&lt;em&gt;Insourced&lt;/em&gt;&lt;/strong&gt;&lt;/em&gt;</description><link>http://insourced.tumblr.com/post/8863856649</link><guid>http://insourced.tumblr.com/post/8863856649</guid><pubDate>Sat, 13 Aug 2011 09:20:55 -0400</pubDate></item><item><title>Give me a couple min...</title><description>&lt;p&gt;&lt;img src="http://media.tumblr.com/tumblr_lptjbsx5ph1qllmzf.png"/&gt;&lt;/p&gt;
&lt;p&gt;As a Technical Support Advisor I am graded on many metrics.  One of those being how quickly I can resolve your issue, so I can assist another customer waiting.&lt;/p&gt;
&lt;p&gt;&lt;em&gt;&lt;strong&gt;Customer: &lt;/strong&gt;&lt;/em&gt;Hey, just give me a couple minutes, I need a coffee break.&lt;/p&gt;
&lt;p&gt;&lt;em&gt;&lt;strong&gt;Advisor: &lt;/strong&gt;[mute button]&lt;/em&gt; DAMN.&lt;/p&gt;</description><link>http://insourced.tumblr.com/post/8821920579</link><guid>http://insourced.tumblr.com/post/8821920579</guid><pubDate>Fri, 12 Aug 2011 10:12:21 -0400</pubDate></item><item><title>Syncing</title><description>&lt;p&gt;I have named my MP3 Player to&lt;em&gt;&lt;strong&gt; &amp;#8220;The Titanic&amp;#8221;&lt;/strong&gt;&lt;/em&gt;.  When I connect it, it reads, &lt;em&gt;Syncing The Titanic&lt;/em&gt;.&lt;/p&gt;</description><link>http://insourced.tumblr.com/post/8740226182</link><guid>http://insourced.tumblr.com/post/8740226182</guid><pubDate>Wed, 10 Aug 2011 14:00:02 -0400</pubDate></item><item><title>I can't Login...</title><description>Tech Advisor: Go ahead and go to forgotmypassword.company.com&lt;br /&gt;&#13;
Customer: Why don't they call it imanidiot.company.com?</description><link>http://insourced.tumblr.com/post/8689227699</link><guid>http://insourced.tumblr.com/post/8689227699</guid><pubDate>Tue, 09 Aug 2011 10:04:54 -0400</pubDate></item><item><title>Help!</title><description>&lt;p&gt;&lt;img src="http://media.tumblr.com/tumblr_lpnyldWTPZ1qllmzf.jpg"/&gt;&lt;/p&gt;
&lt;p class="MsoNormal"&gt;&lt;span&gt;HELP!&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal"&gt;&lt;span&gt;intransitive verb&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal"&gt;&lt;span&gt;1&lt;/span&gt;&lt;strong&gt;&lt;span&gt;:&lt;/span&gt;&lt;/strong&gt;&lt;span&gt; give assistance or support —often used with &lt;em&gt;out&lt;/em&gt; &lt;em&gt;helps&lt;/em&gt; out with the housework &lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal"&gt;&lt;span&gt;2&lt;/span&gt;&lt;strong&gt;&lt;span&gt;:&lt;/span&gt;&lt;/strong&gt;&lt;span&gt; to be of use or benefit &lt;/span&gt;&lt;/p&gt;

&lt;p class="MsoNormal"&gt;&lt;span&gt;&lt;/span&gt;“How Can I help You”&lt;/p&gt;
&lt;p class="MsoNormal"&gt;“I’m here to help”&lt;/p&gt;
&lt;p class="MsoNormal"&gt;“Help me, help you”&lt;/p&gt;
&lt;p class="MsoNormal"&gt;“Help me I’m lost, confused, aggravated,”&lt;/p&gt;

&lt;p class="MsoNormal"&gt;&lt;em&gt;Who does Tech Support Call for Tech Support?&lt;/em&gt;&lt;/p&gt;
&lt;p class="MsoNormal"&gt;There is always a front-line for Tech Support, usually the first person you speak to.&lt;span&gt;  &lt;/span&gt;Then there are specialists for each division or product.&lt;span&gt;  &lt;/span&gt;Generally, there is a second Tier of support like a supervisor or manager.&lt;span&gt;  &lt;/span&gt;The second Tier has resources not available to the front-line support to contact the engineering department or submit a technical issue ticket request.&lt;/p&gt;</description><link>http://insourced.tumblr.com/post/8689020965</link><guid>http://insourced.tumblr.com/post/8689020965</guid><pubDate>Tue, 09 Aug 2011 09:54:49 -0400</pubDate></item><item><title>"He has the right to criticize who has the heart to help."</title><description>“He has the right to criticize who has the heart to help.”&lt;br/&gt;&lt;br/&gt; - &lt;em&gt;&lt;strong&gt;&lt;em&gt;Abraham Lincoln&lt;/em&gt;&lt;/strong&gt;&lt;/em&gt;</description><link>http://insourced.tumblr.com/post/8630332020</link><guid>http://insourced.tumblr.com/post/8630332020</guid><pubDate>Sun, 07 Aug 2011 23:42:25 -0400</pubDate></item></channel></rss>
